They lack communication and following up, all of which can be improved.

The first time I ordered something, everything was fine. The second time it was a whole different story. I placed an order on March 1 (Order #01/03/25_788) for a custom V Neck Cuffed Wrap Jumpsuit in my size, paying extra for alterations. After confirming my measurements on March 3 (whereby they rep**** confirming that they've received my details and measurements), I received notification on March 12 that my order was complete. However, upon receiving the parcel on March 18, it was labelled "XXL" (which is not at all my size or what I ordered) and did not fit. I contacted them on March 19 and March 24 about the incorrect order which they of course apologised for and the courier was then arranged for collection on the 25th, I again sent the correct measurements for confirmation the 26th. April 3rd I still haven't received any updates regarding the alterations that had to get done so I contacted them again whereby they said it would get delivered within that week - still nothing. Again on the 7th, 8th and 10th I contacted them regarding my item. Finally received my item the 16th of April, alterations are better but I still need to take it to someone so that it fits. They lack communication and following up, all of which can be improved.