Dont spend your money here

I have come to the conclusion that LOVU doesn't seem to care about its customers. Also what you get looks NOTHING like the product. I have several issues and my 2 items I ordered; both went back to be remade. BTW If you see the grey leisure pajama set don't order it. It looks nothing like the picture. you will be disappointed. The first time I received my items they were so baggy, badly made, and the shoulders on both sides just fell down. The second time I got it back it fit better but the fabric wasn't nice at all. It honestly looks nothing like the picture. I also ordered the jumpsuit as my second item. The bottom fit but the top was so huge and gaping I couldn't wear it, or I would need to wear something underneath it. I wanted a belt and in my comments in my initial order I told them the form won't allow me to order a belt separately, but I want one. You actually can't order it on the system - no box to tick. After I sent it back, I asked for a belt again. and told them about the issue again. When I got the item back it looked like they cut the top from the bottom to piece together a new garment, so the middle waistband is so bulky with a frilly appearance as its layer on layer ..and of course NO belt! The color isn't nice either. . wasn't true to life. Its ok because I don't think I'm ever going to wear the item anyway!! In this long drawn-out process, I asked several times to speak to someone more senior, for help, and also asked for my money back, I didn't get to speak to a supervisor, my emails were ignored. They wouldn't issue a return because they have a policy NO RETURNS ON DISCOUNTED ITEMS... even if the sale items are custom made when you order them, or that they are badly made. They did send me a pink and orange top as a 'gift' which I really didn't want. I really just wanted what I asked for and selected the items based on their marketing pics. Throughout the whole process communication was so slow, and I think it took them over 3 weeks to even just collect the items, and another 4 weeks to return. I completely missed the occasion I wanted to wear the jumpsuit for. They never responded to my last mail about the missing belt once again, and they never reached out afterwards to see if I was happy with the remade up clothes. Which of course I wasn't... but maybe they already knew that. Overall a very bad experience and I wouldn't order from them again.