Very very unhappy purchaser.

I placed my order on the 24 November. this is the reply I got back. Thank you very much for your order! As this is a high value item, we need to take measures to ensure the safest possible delivery of your package. Please may you confirm both your ID number and cellphone number so that we can contact you prior to delivery and verify delivery is for the correct person. Thanks again for your support. Please reply with the requested information on this mail. Your data will be treated very discreetly and will not be passed on to third parties! Since this date I've emailed them 8 times including requests for a refund. Empty promise. I've read many review and there are so many with the same complaint right down to being a **** company, **** number on web site and google maps cant pick up the address on web page. I wish we could all get together and do something about this "so called company" I rate this place a big -100