Horrible Service from LV Sandton and possible distrimination

Good Day

Yesterday on the 22 Feb 2022 I visited the shop to buy few things. I was assisted by a coloured lady named Tammy-Leigh Michaels (I think the surname is correct). I picked few items that I was buying and ordering. She insisted that I pay separately and I told her that I would like to pay once with my card as I have done in the past. She said it cant be done and I insisted that I have done it and it can be done. With an attitude she just left me there standing, and I patiently waited for her to come back. Indeed management told her that it can be done, its just the back end issue which they will manage internally. Then when I was about to pay, she just dropped the speedpoint in front of me with an attitude again and left me standing there. Now `i would assume that you assist a customer with a speedpoint, whether the customer is tapping or inserting the card, you dont just drop a speedpoint in front of the client and leave. When she came back I asked her, "are you going to give me a bad service?" after my question she just stormed out leaving me standing there in the counter saying she cant serve me anymore. I stood there for a good two minute puzzled. anyway then I asked the hostess to assist me as my sales lady has left me hanging. Eventually a senior consultant by the name of "Melanic Mlalazi" came with another gentleman. They didnt even greet me, all they did was to focus on the pc screen. After like 3 minutes I asked them, " are you going to address what happened here or offer me assistance" Then Ms Mlalazi, without even looking at me, still focused on the pc screen, asks what happened. I was shocked on how these staff are making me feel small. I then explained what the previous lady did. Like she cant just leave a speedpoint in front of me and leave me standing, you cant even tap huge amounts on a speedpoint, the bank doesnt allow that. I then asked to speak to the store manager as I was not happy with the service i was receiving at this shop again. I wanted to tell the manager how this shop always gives horrible service as it was not the first time i have experienced bad service in the shop. Internationally including Cape Town, Sandton branch gives horrible service! I was told the manager cant see me, she is busy! then i was left standing again to complete the transaction. I then just walked away because they just didnt deserve my hard earned money.

I was with my wife few months ago and the first lady Tammy-Leigh gave her such an attitude and a horrible service. I brushed her off when she complained to me, but when she did it to me, I was never going to let it go. Not sure whether the attitude is from us being black or she is just a horrible sales person?