Awful customer service and Product guarantee

<p>I am a regular LV shopper and in my most recent experience I was appalled. I had a wonderful experience with Manager called Jessub who has subsequently left. This time I returned a bag i purchased die to fault in the workmanship and since seeing it was was well within 30 days of pur hase i decided to see if they would help. At first everyone was offish and very unhelpful intil I asked to speak to the manager, after a 20 minute wait in between staff running back and fro eventually I meet the Manager Sarah who was very helpful and offered to fix the bag withon 3 weeks as well as to get back to me 2 days later. I have yet to receive this pbone call and have still not received my bag or any cimmunication advising when I will receive it. When you call the number listed it goes through to a universal call centre where everyone is very abrubt and unfriendly. I was then told my bag had not been logged in for repair until the day before (3 weeks after checking it in). How on earth can you get any good customer service when NO-ONE is helpful!!! I will definitely be rethinking my loyalty to the brand since they do not believe in putting the customer first!</p>