1 reviews | Active since Apr 2010
Useless, I did all the admin
<p>6 Mar - Reported theft to Broker (Randhir, Lotus Insurance Brokers)<br />8 Mar - Claim form completed, picures of property damage, receipts of ****** goods submitted to broker. Broker did not advise me to get udated quotes for ****** items.<br />14 Mar - Broker registered claim, assessor appionted<br />17 Mar - Installed alarm system at premesis, mailed broker comissioning certificate, broker did not update policy to reflect home alarm system.<br />22 Mar - Assessor appionted someone that does not handle non-motor claims. Broker only updated me when I requested feedback.<br />24 Mar - Assessor visited premesis, advised that the3 broker did not mail him ANY documentation (pics / policy / quotes), I mailed all supporting docs to the assessor, Asked broker to mail the assessor and myself a copy of my policy, Policy not updated to include alarm<br />11 Apr - Requested broker to ghet feedbcak from assessors on claim. Note since 24 March, broker did not provide any feedback.<br />12 Apr - Claim is with Rodell (Davis Zungu)<br />24 Apr - Assessors are still awaiting feedback from Rodell, still no feedback from broker<br />26 Apr - AOL (Agreement of Loss) mailed to me by broker, I signed and mailed back same day.<br />3 May - Mailed broker for feedback on payout, he advised payout will happen on friday (5 May)<br />When I asked the broker what was the delay, then then advised that when payments are loaded, they will be paid out a week after.<br />8 May - No feedback, no courtesy call, no payout.</p> <p><br />This claim process has taken over 2 calendar months.<br />In that time the broker (Lotus Insurance) and Insurance co (Rodell) have failed to provide feedback on their own.<br />Feedback was only provided when I requested feedback from them.<br />Fedback from broker was inconsistent.<br />Broker did not update my policy to show additional security added.<br />I advised broker that I will take this matter up to the ombudsman and he showed no interest.<br />I have mail trails of this claim process if required.</p>