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cherise N

1 reviews | Active since Sept 2012

07 Apr 2021, 11:04

Worst online casino.... In my opinion. No value!

I've been playing with Lottostar for about 8 months and lost about 100k. During the time I asked about why I never get any form of loyalty points, credits promotions free play etc and they say they have escalated to marketing and marketing does nothing in fact they encourage to enter completions like the bunny hunt and you deligently play and still nothing. This casino is not worth anyone's money or time. We play for enjoyment and fun but when you not just loose within seconds but equally aren't a valued player why do you choose to feed any program which gives nothing back. This is the most appauling casino online and I have officially deactivated my account. They have no form of customer service or client care because they do not even attempt retaining clients when they are unhappy. They give no promotional credits even to retain you. Do not bother listening to them gvliving you false hope of speaking to marketing because they will never come back with any rewards. I encouraged 12 friends and family members to play and now will encourage them not to because I will not see them loose 100k like me with no form of return or enjoyment or rewards. Pathetic!!!!

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Replies (1)
Lotto Star
Lotto Star's reply09 Apr 2021, 12:51
Official
Hi Cherise,

We value all our customers and we are truly sorry that you feel this way. However, the system allocates player's profiles randomly with promo credits. We are always running promotions and hopefully, you will be lucky to be in the next promotion. Regards,