Withdrawals taking weeks

I did a withdrawal on the 28th of July, after struggling for a few days with fica documents that according to them was not clear, I did the withdrawal with absa cashsend and received the pin on the 29th, how ever I never received the sms from absa to access the money. After nunerous attempts to gain access to the absa code and several calls to lottostar I was promised ton thursday the 1st that the money would be reversed back into my lottostar account by today monday the 5th seeing as their finance department does not work on weekends. The money is still not back in my account and I have had it. This money that I won was supposed to be used to treat myself on my birthday which was on the 31st of July, and each time I contact lottostar whether it being telephonically or with an agent I keep on getting excuses., tonight I was told that there is no turnaround time as to when I would receive the funds. This is pathetic