Withdrawals not paid

Yesterday morning requested a instant money withdrawal, the withdrawal was paid at 10:53. I never received the sms and at 12:15 I contacted customer support. I spoke to about 6 agents, everyone told me that the matter was escalated to the financial department. Today, Saturday, I hear the matter will not be resolved today, the financial department doesn't work on weekends, I have to wait until then till Monday. Unacceptable and bull****.