system error ****

I had money on my account then I loaded a Dream Catcher live game, while the game was still loading I saw a total bet amount of R60 and I asked how is it possible because I didn't select any chip amount or any number to bet on, then I dediced to contact their support team but all they could say is I placed that bet, I explained everything but Thulani didn't care, he only cared about what their system says. He says I'm lying. I lost money because of their system error but they don't care.