Refusing to refund me my money..****mers

On the 19th of October 2025 I made a withdrawal of R500 using an FNB eWallet service option. I received an sms from FNB on how to retrieve the eWallet but due to other circumstances I could not retrieve the eWallet pin. I then waited for the eWallet to reverse back to the sender being Lotto star, which was after 12 working days without withdrawal based on the FNB eWallet policy. Lottostar has a 30 day reversal/refund policy which I understand. I made a following on November and I was told to wait for the 30 days as per policy. I followed up again in December and I was advised they are still tracing the refund on their statement from FNB. I followed up again in January and I was advised to pay an R85 admin fee for them to reach out to FNB for a refund which I refused because I was advised in November by their agents that you only pay the admin fee if you cannot wait for the 30 days. I followed up today being the 9th of February 2026 and guess what, I was told my case will be escalated to a supervisor to track my reversal on their statements from FNB. I just want my money back because I have been way to patient with them. They do not want to reverse a withdrawal processed in October 2025 yet they still send their promotions for depositing more money into my account so the can **** me. I have tried my level best to reach out to you and no help was received. I am now forced to report the matter to the national gambling board because I am certain that there are many other people who you are ****ming like myself.