Poor customer service

I have never had a issue with my withdrawals. Now all of sudden it is approved but not paid. I queried this and apparently they are having technical issues with FNB. The agent is completely unhelpful as they can't even tell you how long you need to wait for it. This is absolutely pathetic to get the same automated response every time. Why should the customer have to contact the provider to find out what the issues are. They should have contacted me first to explain that there will be delay. Absolutely pathetic customer service.