Play credit disappeared after server crash

Ticket #EEPDG

4 days back i played and won R24733.59, whereafter the server went down, and kept on spinning. I logged a ticket to where the agent said that it shows that i played the entire amount. Which i did not. I have the said proof, even still i just get excuses. This is my utmost last warning to whomever, I will take this further if my account is not restored with said credits and i am able to withdraw it.

Proof is available

Here is my final written warning:

Good afternoon,

No im not going to rate your service. Now its day 4 no reply. I will take this onto social media if i do not recieve a reply by this afternoon Sat the 24th of July, 2021. I am then going to take this to the National Gambling Regulator if i am not fully refunded by Monday, the 26th of July 2021 with the amount that was "lost" due to a technical error. This will deem as the week notice since our first communication. Please note that I have attached all of the necessary proof as requested of your server errors, I have also got 5 witness statements as to how unreliable your servers are and yes they also lost money like that. I do not want anymore excuses. Your IT department have till end of today to reply before i will take this further.

Kind regards, Dewald Pretorius ***