Plain Theft performed by international online casinos

I personally love this online casino but i have had such abad experience with them.... I deposit 70 rand into my lottostar account due to bad signal or something as the payment was going through it canceled... But it immediately went of of my bank account but my lottostar account was still not loaded... I inquired about this immediately and i was asked for proof of payment... Now on lottostar it said canceled so i never got any proof of payment email i got alot of them before so i am aware of what one should look like.... I was then asked to please provide proof of payment before they can assist me....after a whole 2 hours trying to find out what is going on and were is my money... I was told it will be returned to my bank account within 48 hour if not then i can inquire again and provide proof of statement to show that the money went out of ny account and has never been returned to me yet.... So tonight i check my bank account and still nothing... I then calmly went online to get assistance but i got the same thing over and over they need proof of payment.... Before they can do anything.... Is the no management or someone higher that can sort a small issue out lile this... I mean you are a online gambling entertainment provider.... This is the customer service that you give..... Just showes us all that you dont really care about your customers but only there money....well i can tell you one thing today it might be R70 rand but it was my R70 rand and i want it either loaded in my account within 24hour or in my bank account were it came from i will take this higher if necessary....