No words! One can't win!

I deposited a R100 to my Lottostar account in November 2021. It was not allocated. I queried until I lost steam. I revived the query a, wgain and was asked for documentation/proof which I had to go the bank to get. I sent them and was told to wait for Finance to allocate the money into my account. Three or so weeks later, I receive a response that says the documentation I sent does not assist. How? They asked for it and it shows the money went to a Lottostar account. Shouldnt that be enough proof. I was communication with an Sgent Antwerp.