No remorse

On Monday 10.03.25 i made a withdrawal of R3000 via eft into my bank account only to find out when i try to log in md check i couldnt log on it said my number doesnt exist when i called lottostar i was told i changed my number and log in details this can only be done by me since they claim to send verification email and sms i didnt receive anything and they wont take responsibility or even investigate i mean are they responsible to protect my information clearly the system is weak and they know it because Wednesday's the entire menu changed to my surprise this was the response i got after trying to get help and answers Good day,

As previously communicated on the email sent on 10 Mar 2025 2:10 PM, all account details can only be updated through your LottoStar betting account while logged in. Please be advised that LottoStar is unable to cancel any transactions, and we cannot be held liable for any issues arising in this regard.

It is your responsibility to ensure that the security of your account details are protected.

No further communication regarding the query will be entered into.

Regards,

So who is responsible for the hackimg taking place if its not a inside job....