****med by Lottostar

I am posting this publicly after making multiple attempts to resolve this matter directly with LottoStar.

I am disputing a withdrawal that was not paid out to me. LottoStar advised that the withdrawal coincided with a change in my account details. I need to state clearly that I did not change any of my account details at any time.

Because of this, I raised concerns that my account may have been accessed without my authorisation. I formally notified LottoStar’s ***** department of this concern. To date, I have received no response from the ***** department and no clear feedback on whether the matter has been investigated.

During communication with a consultant, it was acknowledged that there was an issue relating to the account activity. Despite this, my funds have not been paid out, and I was informed that LottoStar “does not cover losses”. This response does not address the issue I raised, which relates to a disputed withdrawal and a potential account security concern — not normal gameplay losses.

I have explained my situation repeatedly and provided the requested information, yet the explanation given continues to rely on an alleged account change that I did not make. The lack of response from the ***** department has only increased my concern.

In addition, my experience with customer support has been disappointing. Communication has been poor, my concerns were not properly addressed, and interactions felt dismissive rather than supportive. As a client, I expect professionalism, transparency, and proper handling of matters involving withdrawals and account security.

I have been using LottoStar for over a year and understand that online gaming involves wins and losses. This complaint is not about losing while playing. It is specifically about: • A disputed withdrawal • An alleged account detail change that I did not make • A lack of response from the ***** department • The handling of a potential account security issue

At this stage, I am requesting: • A proper investigation into the disputed withdrawal • Clear written feedback on the findings • Payment of the funds owed to me if it is confirmed that the issue was not caused by my own actions

My intention is simply to receive the money owed to me and have this matter resolved. Until that happens, I will continue to seek assistance through appropriate public channels to bring attention to this unresolved issue.

I am posting this in the hope that LottoStar management will review the matter objectively and assist in resolving it fairly and transparently.