LOTTSTAR SERVICE HELL

I lost my phone and when I received a new one r I could not remember the password for my lottostar account. I requested to change the email address from the old one to one I currently use.

Every time I lodge a query it gets escalated and then nothing happens. It's been 3 days of constant emails and live chats and me having to profile fica documents and still nothing. As soon as my query gets escalated to God knows where it hits a wall and every starts over again The customer care number doesn't work and the service is appalling. Can lottostar please contact me and provide me with a name of anyone who I can beg to change my email address on my account. Do you enjoy wasting people's time? I was told twice yesterday that my email will be updated bit this was just another lie. Please get rid of your customer service team because they are useless and do not belong in the real world. Maybe in lottostar land this level of service is exceptable but on planet earth it surely isn't.