Lottostar.... What a ****!!! 😡😡😡

We made a deposit from our Capitec account using the Capitec Pay@. I used the incorrect cellphone number being the first time I have used this app to pay Lotto Star. They have allocated the funds to the incorrect account. Our son created an account using his father's details and can't remember the details. I called this morning and asked them to correct it internally. Coming from a financial job I know for a fact that this can be done as I reversed and realloctaed payments everyday. The very rude agent Santa Cruz insists that we need the login details and FICA documents for the incorrect account before they can launch an investigation to reallocate it. What don't they understand is we don't know what the details are so whose FICA documents do we send? It's not rocket science!!!😡 so in other words because we can't get documents for details that our son created while using our number we now can't get the R200 we deposited for the 200% bonus which mind you ended yesterday afternoon which the agent did not tell us last night when we where enquiring about this. only after numerous questions about this bonus did an agent tell us it ended yeaterday afternoon. so in reality Lotto Star has ****** our money. I have asked numerous times as well for the ombudmab's number also to no avail. it's like they don't want their thieving ways to be exposed. 😡😡😡😡😡😡