LOTTOSTAR THE ****MERS

I have been playing on this site for 3 years and this time around I have been ****med. The site admitted to having an aviator game problem on Thursday 14 August 2025 whereby players cashed out but funds were not credited.

I have chats that show 2 amounts in particular where the agent says the funds were not credited to my account, the issue was escalated and after going back and fourth for 4 days the agent now tells me that the funds were credited in real time which is a lie as I have a trail of messages and a phone call from an agent that should be recorded on date 18 August 2025, starting at 21:14

I have 4 or 5 chat transcripts and the one agent does not even know what the other agent said or what was discussed on previous communications. These guys have absolutely appauling customer service and have no idea what they are doing.

They will never make a mistake when yoh lose but when you are on a winning streak this is how they rob you, it's not right and I want justice. Not just what they stole. I now believe that I deserve more for my troubles, efforts and time waisted explaining over and over.

I asked who the external regulator is for the organization and not 1 of the agents could answer me, not sure if it's due to fear or if they are not trained well enough or if it's just total ignorance.

This was a horrible experience and a **** and it's as broad as daylight and I would love it if an enquiry can be launched against this establishment.