Lotto Star Not Compliant

I've made a withdrawal on the 28th December using Absa cash send voucher.. all I got from Lotto star was a 6 digit pin and endless stories of my query has been escalated to the finance department...

I will not rest until this matter is sorted.. I've asked that you credit my gaming balance but that can't even be fixed...

No *** ...

I'm going to search for the CEO of Lotto start on LinkedIn to have this fixed asap