I still haven't received any response from Lotto Star with e favourable response since, I joined lotto star with my asylum permit which I emailed to them to upload to my profile and I received a confirmation email of approval of identity

I still haven't received any response from Lotto Star with e favourable response since, I joined lotto star with my asylum permit which I emailed to them to upload to my profile and I received a confirmation email of approval of identity. I started betting transferring funds from my bank account now when I won they started asking for my identity document which I emailed again to them and stated that they should verify it with department of home affairs, however they refused only to be harassed politically, discriminated on bus allow me get my winnings?