Horrible service

On Thursday 4 August 2022 around 5pm, I made an EFT instant deposit of an amount of R100 to my Lottostar account, it was deducted from my bank account but didn't reflect on my Lottostar account. I contacted Lottostar on the live chat and I was advised to send proof of payment to their support email. I did send the email and also received a response that they've received the my proof of payment and I would be notified via email once the funds are allocated to my Lottostar account, there was no time frame for the allocation. On Friday 5th of August 2022 I rep**** to the email asking how long should I wait for the funds to reflect and the response was that I should wait for the email. I don't understand why should it take so long because even today the funds are still not showing! I'm loosing my patience now.