Highly bad site

I am writing to express my deep frustration with the repeated rejection of my FICA documentation. I have submitted my valid ID numerous times, yet I continue to receive the same response stating that it is unacceptable. This is the same ID that was accepted when I initially registered on Lottostar platform.

It is unreasonable and unacceptable to be continuously asked for the same document after already complying with their requirements. While my appearance may have changed over the years, the ID is still valid and legally issued.

I requested immediate clarification on what exactly is deemed “unacceptable” about the document, as this constant back-and-forth is unfair and seems deliberately obstructive. I hoped the issue would be resolved m promptly so that I may cash out my funds of over R 1000.00, but they failed to resolved the matter up to now.. They are far the most terrible gambling site I have come across I spoke to an agent Columbua on the 16th July 2023 and she promised that the matter will sorted soonest! Still nothing My ticket number LWONHV