Disappointing with Lottostar 😒

I've been sending my documents to be FICA for 4 days now I keep getting told they are not clear so I went to a internet cafe and had them scanned and sent it to them only to be told that my documents are blurred... How can they still be blurred so I sent my documents to WSB also to test out my documents and had NO problem with World sports betting they could see them which means that Lottostar treats their customers very badly and are ****ming people who can't update anything or withdraw but their customer service threatened me to have my account permanently deactivated because you want to question their ethics .... This is utter nonsense and will never play on Lottostar again and I will never recommend them to anyone else..... Utterly useless and disappointing with the way I am treated