Deposits

I'm so disappointed in the service I received thus far , non of the agents seem to know how to listen to a customer because I'm not sure how else to explain that i have made an instant payment and still to be told that i shouldve selected the immediate payment option when I never made an EFT...Its exhausting to explain myself continuously I've asked to speak to manager but was ignored , then **** to by Victor and to put the cherry on the cake....the agent just leaves the chat..Customers will always ask questions for a better understanding but being **** to thinking that i don't know the difference between an EFT or Instant payment. The Agents need to focus more on actually gaining more knowledge on the payment system and stop wasting time trying to make your customers look like idiots by lying to them.