Deposit was not credited on my account

I am very disappointed in lottostar the lack of assistance when there is a deposit problem is very poor. I have made a R500 deposit and they have never credited my account, they said I must send proof of payment after I spoke with 5 people on the live chat and explained I called my bank and it's not possible to get the proof of payment because it was done with mygate and visa card payment the still send the same message that I must send the proof of payment. Each time when I spoke to one of them I must explain myself over again the whole story what happened and nothing happened after that. They are easy to take people money but when there is a problem then there is a lot of stories to get it sorted out! I am very disappointed and frustrated with the situation. I personally think this problem could have been solved the same day already because the problem is at lottostar.