Bad Customer Service.

I had an interaction with two of their agents today. Rather than answering my questions directly they parrot off some script, and no matter what you say they keep repeating and parroting off whatever is written in front of them. its like talking to robots. There is no human element in their customer service and this is very disappointing as I have been a customer of theirs for some years now. I ended up resolving to close my account because I was getting no where with them and getting very frustrated.