Lotter's Pine POOR QUALITY FURNITURE

Bought a cupboard at Lotter's Pine for R8900.00. Delivered March 2017 and after one year the entire unit joints are cracked open, cracks in the wood solid panel, and this is the comments from Lotter's Pine, as the Facotry they used, for these cupboards, ''closed'' down. What DESPICABLE SERVICE FROM LOTTER'S PINE Just spoke to Anton, and they are not prepared to replace the unit as it is 16 months OLD!!!!!! Dear Madam I fully understand and sympathize with your concerns. Further and as per my previous mail, Anton will do his upmost to assist you. Please be reassured of our commitment to quality and service! Kind regards Yours sincerely, A Teixeira

Sent from my iPhone

On 15 Jul 2018, at 21:37, Freda Scott ********** wrote: Hi Armando, This mail content is unfortunately not acceptable. I had a word with Anton and this does not correspond with his communication via phone call. I do have pictures of the delivered cupboard showing NO cracking at all. There is no extremely humidity and no other vast number of reasons but poor workmanship. As per Johan and Anton, this supplier you used closed down, say no more. I find this an insult with regard to the price Lotters Pine charged for this unit, delivered in March 2017. Goodness me, I am shocked with this response you mailed me. Anton kindly give me another call please. Regards Freda Scott ********** From: Armando Teixeira ********** Sent: Friday, 13 July 2018 12:23 PM To: Freda Scott ********** Cc: ********** Lotters PIne ********** natasha ********** Subject: Queenswood Store Complaint Dear Madam My name is Armando Teixeira and I am the Franchise Director at Lotters Pine Furniture. I have looked at this unfortunate problem and would like to bring certain points to your attention. The display unit you have bought is actually made of solid Oregon Pine (very rare indeed) and this wood is probably over 50 years old. Cracking in this instance doesn’t sound like the problem but I see from your video that some sort of movement took place. This could unfortunately be caused by a number of possible causes. From extreme humidity to over temperatures as well as another vast number of reasons. I must also note that some of the intended pointed “faults” are in-fact the “old cottage” of the style intended. Seeing that this item has been purchased well over a year ago and taking into account all the possibilities concerning the cause, we will not be able to replace the unit concerned. We will however, in line with our commitment to excellent client relations and after sales service, procure on your behalf a company capable of restoring this beautiful piece of art. The cost of such restoration will be to your account but we undertake to give it you at our basic cost and no delivery charge either way. Best Regards Armando O. Teixeira Franchise Director Lotters Pine Franchise Office: +27 12 ********** Cell: +27 (0) 82 ********** Fax: +27 86 ********** Email: ********** <image001.png>www.lotterspine.com P.O.Box 95215 Waterkloof 0145 RSA