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Natasja A

1 reviews | Active since Aug 2020

13 Aug 2020, 07:40

Lotters Pine Furtniture

Lotters Pine Furniture Review- Strubensvalley If you after increasing your risk of receiving a product with defect and poor after sale customer services, this is the company for you. I had to continually follow up otherwise communication would have been almost zero, the defect product moved backwards and forwards and more than 1.5 months later once again received back in same condition- NOTHING done. Oh and also a touch of additional damage inflicted during their handling of the product. I sent a mail to the branch and the contact person on their webpage regarding my dissatisfaction and lodged my feedback on their facebook page. No surprise that NO efforts have been made to contact me in follow up & attempts to rectify. This company continues to excel in poor service delivery. The only part of this sale that was seamless is when my credit card payment was processed (full payment required up front).

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Replies (1)
Lotterspine
Lotterspine's reply19 Aug 2020, 08:24
Official
 Thank you for bringing your experience, to our attention.  Not only are we human, our products, being natural solid wood, are also alive. The combination can play havoc at times!  For the record, the store manager delivered the Item to you personally on a Saturday afternoon, on his own time.