LOTSMORE problems

<p>On 11th August 2016, I placed an order via the BidorBuy website for a duvet set that was ordered through Lotsmore. This was supposed to be a birthday gift for our soccer-crazy 9 year old son. The initial delivery time was stated as 5-10 days. After 3 weeks, I contacted the company to be told, that item was out of stock and I needed to reselect something else.</p> <p>It is now over 8 weeks later and my delivery has still not yet arrived!!!</p> <p><br /> I have tried on numerous occasions to call LOTSMORE but the customer support line is NEVER answered! I have sent numerous emails which are sometimes rep**** to but never immediately. I have asked for tracking numbers of my parcel which I have still not received. The last correspondence I received was that the item was stuck at customs and delivery should be expected within a week. That was almost a month ago! I have no idea where this parcel is and can seldom get any information out of the company.</p> <p><br /> LOTSMORE have offered me a R300 voucher off my NEXT purchase! I shall NEVER order from them or via the BidorBuy website again if this is the type of support and customer service I can expect.</p> <p>I hope others will be aware of such service so they too do not have to disappoint a child with no birthday gift and spend countless hours following up on an order that never arrives!</p> <p>Paula</p>