CA
Crystal A

1 reviews | Active since Sept 2016

11 Feb 2017, 10:44

Loot your Pockets

<p>It is pathetic how you do not allow us to cancel on the website. There are articles showing you do have a button to cancel or skip a month but not in my account (as per screen shot). It shows no subscriptions yet money keeps going out my account. I find it ridiculous how you make it so difficult to cancel, its as if you do it on purpose to keep taking money from people until we have to go out our way to email you. This type of online communication is way out dated which means it was meant specifically by yourselves to make it as complicated as possible. It's EXTREMELY easy when you take our money, but to stop is the opposite. There are numerous complaints online and yet nothing is done to resolve it and keep your customers happy, but instead arrogantly just refer people to your T&C's page. I thought this was a great idea until now, and on top of this I haven't received a crate since end of November. I will NEVER refer a friend or anyone for that matter to LOOT CRATE or should I say LOOT our pockets.</p>

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