failure to deliver product

<p>I ordered a torch from this company On 6 Mar 2017 20:56, "Loot Chutes (Shopify)" ********** wrote:</p> <p>Subject: Re: New customer message on March 6, 2017 at 09:56 PM</p> <p>&nbsp;<br />Evening&nbsp;</p> <p>How are you? Apologies for the delay in your product getting to you, our international warehouse sent out the shipment a few days ago, the tracking will be available for you when it leaves the local airport, your order shouldn't take longer than 3 weeks!&nbsp;</p> <p><br />Let me know if I can assist any further and we will get your tracking number to you soonest!</p> <p><br />Kind regards,</p> <p>&nbsp;</p> <p>&nbsp;</p> <p>Hello&nbsp;<br />&nbsp;<br />i was sent&nbsp; a email saying that my product was on the way on the 17/3/2017<br />&nbsp;<br />Please assist<br />&nbsp;<br />Thank you<br />&nbsp;<br /><br /></p> <p>Sent: 03 April 2017 10:11<br /><br />Subject: Re: New customer message on March 6, 2017 at 09:56 PM</p> <p>&nbsp;<br />Morning&nbsp;</p> <p><br />How are you today? No need to worry, it means it's on SA soil if you can no longer see it on our tracking system. When packages arrive from overseas the SA customs and postal services change the tracking numbers, thus it can't automatically update to our tracking system.&nbsp;</p> <p><br />Your local post office will send you a notification once it arrives and is ready for you to collect it.</p> <p><br />Let me know if I can assist with anything else, have an excellent day further!</p> <p>Kind regards,</p> <p>Good day<br />&nbsp;<br />I have now been waiting over two months for the item that i ordered through your company.<br />&nbsp;<br />I want to know where the product is and why it has not been delivered. <br />Please do not blame the post office as i have been there numerous times asking if they have recieved anything. NOTHING.<br />&nbsp;<br />Now i think that you should make use of a courier service to deliver my product.<br />&nbsp;<br />If this is not possible you are welcome to reverse my payment that i made with intrest into my account.<br />&nbsp;<br />Please contact me with the matter as soon as possible.<br />&nbsp;<br />thank you<br /><br /></p>