CN
Colin N

1 reviews | Active since Aug 2019

05 Jan 2020, 19:32

WORST EXPERIENCE !!!

Loom Insurance is quick to respond on chat, but claim departments takes forever. My claim took over 5 days and received a rejection letter because my phone was ****** from the car they concluded that the theft of Insured Device was unattended. And the comprehensive cover i took doesn't cover accidental loss. They do not even call you to understand in detail the cause of the incident. This is really disappointing.

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Replies (1)
LOOM Insurance
LOOM Insurance's reply06 Jan 2020, 08:22
Official
Hi Colin, 

We're sorry you feel this way. Kindly refer to our T&Cs regarding leaving devices unattended as well as accidental loss, you are welcome to let us know if you have any questions about it. 

Take care, 
LOOM