Ubundoned claim

From 10th March 2020 I have reported a claim and submitted all documents required for the stollen device. Until today my claim still under review. I've made several contact to find Solution I was requested to submit my person cell phone bills. I submitted all that, claim still under review. I have made several contact to understand what could be the delay as I need the devices replaced so I can return back to a normal life. I was told I need to submit for n interview all this happen in March I was told to wait for a date to be scheduled for an interview it's been complete 2 month going to 3 month now waiting for that interview for what I don't know. Can this claim be attended to and resolved. I have been patient enough now it doesn't make sense to wait more than 3 month for a claim to be settled cos the reason for insurance is to avoid all inconveniences. This company loom had been dodging by all mean to swiftly attend to my claim for too long now. Any1 who was thinking of trusting them to insure your mobile devices becareful as for during claims Period on n unfortunate events you will be left to wait n you will have to use your last cents to resolve the matter while they take their time to attend to ur claim.