Silence on Claim CLM***

I logged my claim in 15/07/2020. I was called back after logging the claim.

The lady i spoke to explained that the phone must be collected for inspection, then approval, then they will order a screen, But cannot give me a timeline because of Corona. Could be a month, 2 months, 3 months, she could not confirm.

Knowing this, it was agreed that the phone would be collected for inspection. Once inspected, they would return the phone to me to use while they wait for the screen replacement to arrive.

i want to follow up on the process but I'm not getting any response. sent a message on the site to the cha bot, no response. Left my email address expecting some sort if response. didn't receive anything.

Phone was collected on the morning of 20/07/2020 and I've heard nothing. It cant take that long to look and see that a screen is cracked!

whats going on. I need a phone to use.