Shocking Service

The claim process has been a series of over promise and under deliver. I submitted my claim last Wednesday 3rd February 2021 and was only contacted by the supplier on Monday 7th February. I paid the excess on Tuesday 8th and was promised that I would receive my device by Thursday 11th February for the latest. After I called the delivery company they advised me that I would receive my parcel by Monday 14th February for the earliest. I of course went back to the supplier who made the promise and they turned around and said that my insurance paid too little for overnight delivery and therefore I would have to wait. When you visit their website you'll find all kinds of "reviews" from "customers" who received their claims either the next day after the claim or 2 days later. This company does not even have a contact number to get hold of them which left me feeling like I was in the dark for large parts of this process as they are extremely slow to get back to you with any sort of feedback. Even when you call King Price, who is the underwriters, they simply advise you that there is no way to speak to anyone from Loom. What kind of an operation are they running here and where does the customer fit in.??? I've been a loyal customer for over a year now and the service is absolutely shocking to say the least. I would not recommend anyone go through them for device insurance unless you are willing to wait at least 2 weeks after you submit your claim and pay your excess which in 2021 is unacceptable by any insurance company's standards. I will be taking my business elsewhere where they actually care about the customer and are not so blatant about the money side. I lose money every single day that I go without my device and it's sad that I have to go sites like Hello Peter to be heard after all the money I've already given to this company. UNACCEPTABLE