Poor service

If I could rate them a zero I would, they don't deserve even 1 star. Like clock work they deduct my monthly premium, but when you have a claim they have additional requirements that delays the entire claim process. And with a cellphone, one doesnt always have a spare phone lying around, so you expect this claim to go as fast as possible. But clearly these people do not understand that. Sent my phone to have the screen and back fixed due to it cracking, got the quote and sent it to them. 2 days after a I followed up to ask if they have it, they ask for further photos of the device. So obviously I dont have the device because the repair centre keeps your phone till the insurance pays, which now means I have to till the weekend, which is a week delay to go back to the repair centre for photos. Really now, why couldnt they say anything sooner. Im definitely not impressed! And wont refer any future clients to them.