Poor Customer Service Ever

On the 28th of September , I submitted a claim to Loom for a cellphone, on the 1st of Oct it was approved. Since then no communication from Loom has been forthcoming,I got a call from a lady called Alicia Kruger of Phonetrader lying saying that I should pay for excess, they will deliver my phone same day or the next.

Since then stories from the same lady have been changing, up till today still not yet received my phone only more lies.

When chatting to Loom via chat service they refer me to the same Phonetrader lady who is constantly lying.It's now now been 15 days later still not yet received my phone, no communication from Loom,

Loom and (Phone Trader, a service provider for Loom) has inconvenienced and wasted my time tremendously, very disappointed by their lies and very very poor customer service.