No delivery of my device

My issue wasn’t with their service of getting me a new device after mine had broke, my issue was with the lack of feedback with getting my phone delivered to me. Yes I understood lockdown came into effect while I was waiting for my phone but the ban on delivering devices was lifted weeks ago yet still no waybill number was given to me nor any feedback! I had to keep emailing to remind the lady to check when my phone was going to be delivered! And until now still NOTHING....