TB
Tyron B

1 reviews | Active since Nov 2018

18 Mar 2020, 12:56

Loom pathetic service, no resolve after a month

CLM*** has been approved since the 19th Feb 2020,yet loom has unable to assist me any further with a replacement, Ronit has started to ignore me completely as well as the supplier Hashim from exCellular. My claim is for a motherboard and now i have to purchase one that puts me now almost R4000 out of pocket as i can't wait any longer, please get this claim sorted out asap.

0
Replies (9)
LOOM Insurance
LOOM Insurance's reply18 Mar 2020, 16:30
Official
Hi Tyron, 

We're sorry to hear you feel this way. We are in contact with the suppliers to see if we can speed this process up. The suppliers have been trying to source the same specialised device you had before. We'll be in contact with you shortly with an update.

Take care, 
LOOM  
TB
Tyron B's update18 Mar 2020, 16:36
Reviewer Update
How long does it take? I am currently in contract with 4 resellers that has the desired motherboard available as i would like to purchase it from them. I suggest you find a new supplier.
LOOM Insurance
LOOM Insurance's reply18 Mar 2020, 17:12
Official
Hi Tyron, 

Kindly forward the quotes you've obtained to us. We apologise for the inconvenience, we'll do our best to solve this for you as soon as possible. 
TB
Tyron B's update18 Mar 2020, 19:40
Reviewer Update
https://pclinkshop.co.za/shop/computer-components/motherboards/motherboards-intel/asus-z270-maximus-9ix-apex/?sfdr_ptcid=***&sfdr_hash=a644201d1580d05fe***8d8e3ea5&gclid=Cj0KCQjwjcfzBRCHARIsAO-1_OoXkwYdxtZu9BnIcMMd5CzKxThLV4VHveQAZItUNkB-1SdUSkz_ypsaAqjjEALw_wcB

https://www.loot.co.za/product/asus-rog-maximus-ix-apex-intel-z270-extended-atx-mother/bdyk-4887-g070?referrer=googlemerchant&gclid=Cj0KCQjwjcfzBRCHARIsAO-1_O***6MTM1ta5kgG4d73F2zm1JOa18G4FG2egFgTKcs_Z7PL5CM5P4YaApPkEALw_wcB&gclsrc=aw.ds

https://mikrotech.co.za/product/asus-rog-maximus-ix-apex-lga1151-intel-kaby-lake-z270-e-atx-desktop-motherboard/?gclid=Cj0KCQjwjcfzBRCHARIsAO-1_Op4UTh3p-pYGR79LS1qn-y-0JrX9YD0YOV-b3ndKIwcoeBCKv0n7C8aAq6FEALw_wcB&v=68caa***
LOOM Insurance
LOOM Insurance's reply19 Mar 2020, 10:39
Official
Hi Tyron, 

Kindly send these to us via email (some details are blocked out when posted here). We'll see what we can do to speed this up for you. 

We appreciate your patience. 

Take care, 
LOOM
TB
Tyron B's update19 Mar 2020, 10:45
Reviewer Update
Can i get an email adress please
LOOM Insurance
LOOM Insurance's reply19 Mar 2020, 13:34
Official
Hi Tyron, 

Kindly send an email to claims @ loom. co. za. 

Take care, 
LOOM
TB
Tyron B's update20 Mar 2020, 15:13
Reviewer Update
Please ask your supplier not to use PC linkshop. They are the cheapest but the are now out of stock. I am more than willing to order from one of the other 2 and send you their payment details. Waiting for feedback.
TB
Tyron B's update23 Mar 2020, 12:12
Reviewer Update
Loom Insurance, what seems to be the issue this time? Must a wait another month before i get movement again. I have been suggested to take this matter to the small claims court to have it sorted promptly, please don't make me consider this step