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TS
Thembelani S

1 reviews | Active since Apr 2019

01 Apr 2019, 17:49

Double Debit

So I joined loom / Compass Insurance, they were Debiting about about R138 every month so last month they did not debit I do not know for what reason

I tried calling I was told compass don't have a call center I have to chart via their website I tried and no one answered.. So today they decided to double debit me yet I don't know the reason of not debiting me

0
Replies (2)
LOOM Insurance
LOOM Insurance's reply04 Apr 2019, 10:33
Official
Hi there Thembelani,

We are very sorry to hear this.

We have had a look into your query - we noticed that the double premium you are referring to was your outstanding premium for March as well as the premium due now for the upcoming month of April. We can confirm that your device is covered as your premiums are now up to date.

You are more than welcome to send any queries or concerns you may have to *** or chat to our team on our live chat assist.

Have a great day!

Take care,
LOOM

Best regards,

TS
Thembelani S's update05 Apr 2019, 19:06
Reviewer Update
How is it outstanding because I've never left my account without Money until all my debit are taken... If you decided not to debit on March whose fault is that