DOOMED with LOOM....Stay far far away

If I could give negative stars, I would!!!!

Signing up was so quick but claiming is proving to be one hell of a nightmare....!

My cellphone claim was submitted 24 February and approved 27 February . On the same day Ronit informed me that their supplier cannot source my device and she could give me a voucher equivalent to my insured value to purchase an alternative device with one of their online suppliers www.excellular.co.za

Checked the site and didn't find a device I liked so I opted for LOOM to replace with the same device. Funny enough this time they could source my device at an additional cost of R499. I agreed to pay the amount so I could get my phone.

The excess, additional cost for the phone plus delivery fee was deducted from my account on 2 March 2020 and I was told delivery would take 2-4 days. After countless emails to LOOM, chatting to them on their site, today is the 12th March and I still have no device.

If I don't write to them then no-one from LOOM has the decency to update me on why I am still without a phone to date.

I hate being inconvenienced especially when i have obliged and provided everything that was needed.

LOOM I am utterly disappointed in the service or should I say lack of service received from you! Next time I know to stay far away from you and insure with reputable companies that are not quick to sign you up, deduct your money and then treat you like a pain in the butt... LESSON LEARNED!

Now....when exactly will I get my phone?