Bad service

I'm really not happy with how they handled my claim process, i was informed that their suppliers did not have stock of my phone and i will be issued a voucher to Excellular. i do not have a problem with the voucher i only have a problem with the shop, i would have preferred if i was given an option of shops to choose from due to different pricing which is available but i'm stuck with making a purchase i will not like because my insurance uses overpriced backdoor shops that sell old phones. What happened to a cash payout if the phone cannot be replaced so that the client can replace the device with one of their liking? Most phones on that websites have depreciated in value compared to other sellers hence why i am not happy with the treatment i have been receiving from you guys.