Terrible customer service, archaic return policy, cheaply made products.

Not only are their products cheaply made for the price, their return policy is terrible. They require you to pay overseas shipping to return something. Their customer service is also dismal. Here's the condescending message I received from them when I complained that I didn't want to pay a second overseas shipping charge: "Dear Alisha, Our return policy was visible when you made the purchase. I am sorry you have to pay for the return shipment because you couldnt read the size of the bag you ordered. If you prefer you can ship the bag back to China instead of Portugal. Also for your knowledge Apartado means P.O. Box in Portuguese and not apartment. Thank you for spamming our social network, you will now be blocked because of that. Thanks, we learn a lot from people like you, have a great day!" No matter what the complaint, you should take it seriously and consider how it looks to clients. I complained because it seems unfair for me to pay over $50 in total shipping and have no product for it. Any business that operates like this will not stay in business in this day and age. Nobody wants to pay shipping (overseas!) on a return for a product they hated.