Longwood Estate - boom came down on car

On Saturday 17 April we went to view a house for rent in Longwood Estate. As we came to the gate the agent went through the boom and was scanned and temperature taken. She told them we are with her and the security guard did not scan us or took our temperature and then he said we can go through straight after her. Then the boom came down at the middle of my car. My husband got out and was furious and asked the security guard what happened? He said he pushed the button but it came down and he is so sorry. My husband said he is going to talk to head of security because he either should have told us to wait or their is something wrong with the system when pressing it. It should have a sensor that shows it that a car is still busy driving through. But the guard said we can go through. There were 2 guards on duty at the gate.

So we reported it to Edward Botha head of The Body Corporate who was so rude from start. I explained what happened and he repeatedly said: “What am I suppose to do about it?” No sorry or saying he would look into it and talk to security guys.

If he wants to be head or in charge he needs to have the proper people’s skills.

There is a mark on our car.

Edward Botha’s number is *** and email ***.

He did not handle the situation correctly and this gives a bad reflection on this estate as he is the head of the Body Corporate.

Regards

Mrs Strydom