Steeling from your Customer

<p>I had a bad experience this week end 21 & 22 May 2016 at London Keys and Services, Bloemfontein. Had 4 keys made. Paid R40 per key. Two of the keys were not working at all. Went back and the assistant made adjustments to the keys. One did work if you wiggle it in the slot, but the other was cut too short. The assistant refused me a refund for the key, but said I must phone the owner. After a discussion I phoned the owner and he said I should pass my phone to his assistant to talk to. I respond that I am already phoning on my cost and had to drive twice to the shop for their mistake. The owner rep**** that he did not like my tone of voice and put the phone down. He did not answer the phone on recall. I feel that this is theft from their side and it should be reported. What a particularly special way of serving customers.</p>