Bad Service & Treatment

I paid upfront for two spare keys to be cut, for the past two weeks, I have been going to and from home to the shop because the keys they have been cutting & giving to me wouldnt open the doors, requested a refund today. The owner Van Zyl says company policy doesnt allow that. Please be aware of this shop for worst customer service and bad treatment. The owner is downright rude, disrepectful & unco-operative.