Worst service and customer relationship EVER!!!

Went to get a remote for a gate and garage door. The assistant who was very slow gave me one and set it to open the gate,not garage door. Had to phone the owner on my cost and send photos then owner said it was wrong remote, had to return it for another one. Then had to wait an hour for the new remote which I had to set myself by phoning the owner. Wanted my money back, but owner refused. What a couple of unprofessional people. All claiming they didn't know what I wanted. Now I sit with a R250 remote worth absolutely nothing!!! ??? CONSUMERS BEWARE OF THE BRANCH IN BLOEMFONTEIN HYPERMARKET!!! I am NEVER going back there and the people do have an attitude! ?