Lombardy Meander ****** not service providers

I am someone who has stayed at a lot of rentals over the years and I must say this has been my worst experience.

The support from Lombardy Meander has been non existent from day one moving in, our calls and messages were just not answered by the agent Jade Pretorius.

The upper management Byron Bleksley was just as unhelpful upon our exit.

We found ourselves needing urgent accommodation and signed their very unfair lease, I wish we found something else. Be careful!

The amount we had to pay to just leave was ridiculous and that wasn't enough they practically stole our deposit and are offering to give us 10% back of our deposit.

Apparently we caused damages in 3 months worth 90% of our deposit but they cant provide proof. On our exit inspection these were not brought to our attention to dispute on site which every other agency does to my knowledge.

They have sent a comprehensive report of before and after photos for everything except the damages that we apparently caused. The dispute we had on the lack of proof was completely ignore by multiple people in the company and the invoice just sent.

If anyone has advise on how to approach this situation further please advise.